Perform Ticket Actions
Articles
- Accessing the Recent Tickets section
- Add Tags to a Ticket
- Add a related ticket
- Advanced Queue Based Assignment
- Back up or export of my helpdesk data
- Bulk re-assign tickets to a different agent
- Change Contact/Raised by of a Ticket
- Change contact for multiple tickets
- Clone tickets
- Create, respond and modify tickets from Slack
- Delete Attachments in a Ticket
- Delete tickets
- File Attachments in Tickets 📎📑
- Filling required-on-complete fields from ticket details page side bar
- Forward Ticket to recipients
- How to delete tickets in bulk?
- Merge Tickets
- Merging DM/Conversation Type tickets from Social Media Integration
- More Actions
- Move tickets between Categories
- Perform Bulk Actions on Tickets
- Perform ticket level actions via email
- Pin Tickets 📌
- Printing Tickets
- Quick Ticket Actions on Tickets
- Redirect emails sent to personal (or non-category) email IDs
- Reopen closed tickets on customer reply (without using Smart Rule)
- Send Notifications to agents through @mentions
- Setting Due Date on a ticket
- Share Tickets with Agents Outside the Ticket’s Category
- Split Ticket
- Subscribing to updates on a ticket