Perform Ticket Actions

32 Articles

• Accessing the Recent Tickets section
• Add Tags to a Ticket
• Add a related ticket
• Advanced Queue Based Assignment
• Back up or export of my helpdesk data
• Bulk re-assign tickets to a different agent
• Change Contact/Raised by of a Ticket
• Change contact for multiple tickets
• Clone tickets
• Create, respond and modify tickets from Slack
• Delete Attachments in a Ticket
• Delete tickets
• File Attachments in Tickets 📎📑
• Filling required-on-complete fields from ticket details page side bar
• Forward Ticket to recipients
• How to delete tickets in bulk?
• Merge Tickets
• Merging DM/Conversation Type tickets from Social Media Integration
• More Actions
• Move tickets between Categories
• Perform Bulk Actions on Tickets
• Perform ticket level actions via email
• Pin Tickets 📌
• Printing Tickets
• Quick Ticket Actions on Tickets
• Redirect emails sent to personal (or non-category) email IDs
• Reopen closed tickets on customer reply (without using Smart Rule)
• Send Notifications to agents through @mentions
• Setting Due Date on a ticket
• Share Tickets with Agents Outside the Ticket’s Category
• Split Ticket
• Subscribing to updates on a ticket