Sometimes you need to involve a third party vendor or someone outside your team on a ticket. HappyFox lets you forward an entire ticket content to an email address without the hassles of accessing your email account.
Watch a Feature Walkthrough 📽:
Steps to Forward a ticket:
To forward a ticket, open the ticket >> click More Actions >> Forward Ticket.
In the forward ticket template, specify the recipient email addresses (auto-suggest is enabled for existing HappyFox contacts), select attachments, include or exclude private notes, type in the message that you would like to accompany the ticket and, finally, click Forward Ticket.
HappyFox provides three options to handle the replies to the forwarded ticket.
1. Convert the reply as an internal note on the same ticket
2. Convert it to a new ticket
3. Convert it as a reply to the ticket