Create ticket as original sender while forwarding emails
If your support/sales teams directly interact with your customers via email on a regular basis, then there is a high likelihood that they are notified about issues directly. These interactions would generally be happening via their personal email addresses. Often, your teams may want to create support tickets to trac…
Forward Ticket to recipients
Sometimes you need to involve a third party vendor or someone outside your team on a ticket. HappyFox lets you forward an entire ticket content to an email address without the hassles of accessing your email account. Watch a Feature Walkthrough 📽: Steps to Forward a ticket: To forward a ticket, open the tick…
