Create ticket as original sender while forwarding emails
If your support/sales teams directly interact with your customers via email on a regular basis, then there is a high likelihood that they are notified about issues directly. These interactions would generally be happening via their personal email addresses. Often, your teams may want to create support tickets to trac…
Seeing Recipient address rejected email
When a HappyFox account is deleted, the associated forwarding email ID of that account is also deleted. It is your responsibility to maintain and remove the forwarding rule from all the mailboxes that were added as categories on your HappyFox account. This needs to be done on your mail hosting service. If the f…
Allow auto-forwarding emails to external domains (for Microsoft email accounts only)
There has been a recent change in Microsoft's security policy that restricts auto-forwarding emails to external domains. If you receive a bounce-back email when auto-forwarding emails to your HappyFox account's email address (Eg. accountname-1234@happyfox.com), please follow the below steps. To work around this an…
Forwarding Rule set-up with Office 365
Office365 - HappyFox - Set up your Forwarding rule 1. Login to your office365( ) account using your admin account. 2. At the top of the page, choose Settings > Mail. 3. Choose Forwarding . 4. Type in your HappyFox unique email address ( accountname-xxxxx@happyfox.com - see the screenshot for reference) un…
Configure Gmail to Forward Emails
HappyFox allows you to convert incoming emails 📧 in Gmail into helpdesk tickets. To do this, you must associate a helpdesk category with the desired email and set up a forwarding rule in Gmail. Associating a category with the email address: * Log in to your HappyFox Agent portal. * 🔐 Your agent role must have "Ma…
