Create tickets from forwarded emails with original sender
If your service desk agents directly interact with your employees via email regularly, there's a high chance they'll receive issues reported through their personal email addresses. In such cases, your agents may want to create incident tickets to track and manage these queries and issues within the HappyFox Service D…
How to Create tickets in Happyfox?
HappyFox lets you address issues from the customer in the form of tickets and assign them to the right person with the necessary priority. Available plan: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus There are multiple possible ways to create a ticket in HappyFox. * An agent can raise a ticket on beha…
Configure Gmail to Forward Emails
HappyFox allows you to convert incoming emails 📧 in Gmail into helpdesk tickets. To do this, you must associate a helpdesk category with the desired email and set up a forwarding rule in Gmail. You must create an Email Channel before proceeding with the Forwarding setup in Gmail. Please visit: Create Email channel…
