Create tickets from forwarded emails with original sender
If your service desk agents directly interact with your employees via email regularly, there's a high chance they'll receive issues reported through their personal email addresses. In such cases, your agents may want to create incident tickets to track and manage these queries and issues within the HappyFox Service D…
How to Create tickets in Happyfox?
HappyFox lets you address issues from the customer in the form of tickets and assign them to the right person with the necessary priority. Available plan: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus There are multiple possible ways to create a ticket in HappyFox. * An agent can raise a ticket on beha…
Create ticket via Support Center
Creating a support ticket via Support Center allows customers to keep track of the status of the ticket and also to manage the history of tickets raised by customers or their colleagues in one place. The customer can raise a ticket via support portal * without login * after login Create a ticket via Support Cente…
