Setting up Categories
11 Articles
- Adding private notes for agent replies via email
- Category advanced settings explained.
- Changing Ticket Subject through Email Replies
- Configure Gmail to Forward Emails
- Deleting a Category from your helpdesk 🗑️
- How to add image in category signature?
- How to configure an outgoing SMTP for a Category?
- How to create a category?
- How to create a parent-child category?
- How to delete a category?
- What are Public and Private categories?