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Home > HappyFox Help Desk > Getting Started > Setting up Categories > How to configure an outgoing SMTP for a Category?
How to configure an outgoing SMTP for a Category?
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You can use your own email server to send replies on tickets. This can configured under the category's settings.

The steps to do this are as outlined below:


Step 1: Navigate to Manage >> Categories and click edit next to the category you're looking to configure the SMTP for.

Step 2: Scroll down to Outgoing Mail Options, click show advanced options, and accept any pop-ups or prompts that appear.

Step 3: Select "Use Own SMTP" from the drop down menu under SMTP Account.

Step 4: Enter your SMTP account's hostname details and credentials in the respective fields.

Step 5: Click "Test Connection" to verify if the credentials you entered are all correct, and to confirm if the SMTP server connection works.

Step 6: Add the spf record "" to your DNS. We strongly recomment to set the SPF record to ensure all the replies sent from HappyFox are delivered to your customers. 

Step 7: Once you have added the SPF record, you can verify the status in HappyFox using "Re-verify" option.  

Hit save to confirm the changes made. 

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