How to setup SMTP for email channels in Service Desk?
What is SMTP? Simple Mail Transfer Protocol , is a protocol used for sending and receiving emails. It's a set of rules that govern how emails are transmitted and delivered over the internet. How to setup SMTP in Service Desk? Apart from using the HappyFox server email address to send out replies, you can configu…
SMTP for emails sent from your HappyFox account
This article highlights steps for setting up SMTP on your HappyFox account. * For Channels based accounts, (Main Menu > Channels) read here here . For agent notifications, please ensure Main Menu > Channels > Fallback Settings > Default Outgoing Channel is set to one of the SMTP enabled accounts. * For Categori…
How to configure SMTP for outgoing emails? (for Channels only)
Apart from using the HappyFox server email address to send out replies, you can configure custom SMTP for all the outgoing emails. Setting up an SMTP ensures all your email transactions happen using your own email server and is never marked as SPAM in your recipient's inbox. To configure SMTP, * Go to Main Menu…
How to remove your account URL from outgoing email information?
Have you noticed your outgoing emails/updates to your customers, include your HappyFox account's URL along with your category's email address? If yes, you're probably wondering how to get rid of it. This is the one we're talking about: It also shows up here: This information will only be displayed in the Gma…
MS Office 365 SMTP setup for Email Channels
When configuring email channels, for all the outgoing emails from HappyFox, you can either choose to use HappyFox email server or you can configure Microsoft Office365 email server using SMTP. Setting up SMTP for a channel ensures that the email transactions happen in the configured email server. Steps to configur…
Difference between General Outgoing Email and Category Outgoing Email Settings
If you've begun using HappyFox for a while now, you may have noticed settings for outgoing email in two different sections of your account. One can be found under Manage >> Account Settings Settings >> Email & Ticketing Settings and the other appears in a category's configuration under Manage >> Categories. General…
How to add HappyFox as a Safe Sender in Office 365 (Exchange)
The below steps will walk you through adding HappyFox as a Safe Sender on your Office 365 (Microsoft Exchange) instance. This will help ensure your emails are delivered without any delays. Connection Filter Step 1: Log on to your Office365 (Microsoft Exchange) instance, then head on over to the Exchange Admin Cente…
Setting up Sub Categories or multiple categories using the same FROM ID
This article explains how you can set up parent-child categories, or sub categories. Where only one of the categories has an email ID associated with it, but tickets in the other (child or sub) categories will also be updated with the responses sent by the customers. For accounts using Channels, please go to this…
How to configure an outgoing SMTP for a Category?
You can use your own email server to send replies on tickets. This can configured under the category's settings. Note: If your HappyFox account has Channels, please refer this article for the same steps: The steps to do this are as outlined below: Step 1: Navigate to Manage >> Categories and click edi…
Using SPF records to aid proper e-mail delivery
If you are using your own domain as a From Address in HappyFox with or without your own SMTP credentials , you should set up an SPF record with your e-mail domain registrar to ensure proper delivery of emails. Sender Policy Framework ( SPF ) is an email validation protocol designed to allow receiving mail e…
