How to setup SMTP for email channels in Service Desk?
## What is SMTP? **Simple Mail Transfer Protocol**, is a protocol used for sending and receiving emails. It's a set of rules that govern how emails are transmitted and delivered over the internet. ## How to setup SMTP in Service Desk? Apart from using the HappyFox server email address to send out replies, you can c…
How to setup and verify SPF for an email channel?
## What is SPF? SPF - Sender Policy Framework, is an email authentication method designed to prevent email spoofing and unauthorised use of a domain in email messages. SPF works by allowing domain owners to specify which mail servers are authorised to send emails on behalf of their domain. **Here's how SPF works** …
How to setup and verify DKIM for email channels?
## What is DKIM? DKIM - DomainKeys Identified Mail, is an email authentication method used to verify the authenticity and integrity of email messages. It operates by adding a digital signature to the email's header, which can be checked by the recipient's email server. * DKIM signatures provide a way to verify tha…
How to setup an email channels?
## What are Email Channels? * Email Channels are one of the communication methods through which end-users can raise incidents. * They are configured such that whenever a mail is sent by a end-user to the email channel, an incident will be created automatically in service desk. * It is also the email address tha…
Send Email using Smart Rules
You can send Email from HappyFox automatically, using [Smart Rules][1]. > Available on all pricing plans **To do this,** Make sure to enable "Manage Smart Rules" permission under **Roles & Permissions** >> **Managerial** >> **Automate**. 1. Go to Automate >> Smart Rule. 2. Create a new smart rule. 3. In the …
MS Office 365 SMTP setup for Email Channels
When configuring email channels, for all the outgoing emails from HappyFox, you can either choose to use HappyFox email server or you can configure Microsoft Office365 email server using SMTP. Setting up SMTP for a channel ensures that the email transactions happen in the configured email server. ## Steps to configur…
Customizing the ‘From’ name for outgoing email notifications 📧
The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. **🔐 Manage Notifications** permission govern the visibility of this feature. Learn more about permissions [here][1]. Agents have three options to choose from, na…
How to set up an email channel?
Emails channel in HappyFox lets you convert the incoming emails to your email ID as HappyFox tickets. Setting up an email channel has 3 parts as listed below 1. [Create an email channel in HappyFox ][1] 2. [Set up a forwarding rule in your mail provider. ][2] 3. [Verify the channel setup][3] 4. [Set SPF recor…
