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Showing articles from notifications tag

Channel Specific Email Notifications

In HappyFox, certain email notifications can be customized to be sent only when tickets are created from specific channels. Available on all subscription plans. List of notifications that can be customized channel-wise: * New Ticket Auto-Responder. * Contact Account invite. * Agent New Ticket. * Agent New Reply.…

How to send attachments to customers when creating a new ticket?

If your contacts are not receiving any files that you attach when you create a new ticket on their behalf, enable this setting in your New Ticket Auto-responder  email notification . * Navigate to  Manage  >>  Notifications  >>  Contact Notifications  >> New Ticket Auto-responder . * Go to Templates, and click on …

Automatically Post Condition-based Notifications to Slack

You can leverage HappyFox's powerful automation suite - Smart Rules to post conditional notifications to different channels in your slack workspace. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Permission Alert 🔐: You would require "Manage Smart Rules" managerial permission to conf…

Enable/Disable email notifications

Notifications are emails sent out to agents/contacts about different updates made within the ticketing system. Following notifications can be enabled/disabled. * Contact notifications * Agent Notifications * Knowledge Base notifications Note: System and Forum notifications cannot be disabled. Watch a Feature Wal…

How to send the new ticket auto responder to other CC recipients on the ticket?

When the contact submits a ticket via email or form and has added other people in the CC, by default the system only sends new ticket creation notification to the original creator of the ticket. HappyFox allows you to notify the other recipients of the ticket with the same notification too. To enable cc/bcc option f…

Customize Knowledge Base Email Notifications

Knowledge Base(KB) notifications are email alerts that your agents receive when certain KB related events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Available on all subscription plans. What are the different Knowledge Base Notifications supported by Ha…

Customize System Email Notifications

System notifications are email alerts that your contacts/agents receive when certain system-related events happen on your help desk. These notifications are sent to the email address linked to your agent/contact's profile. Available on all subscription plans. What are the different System Notifications supported by H…

Customizing the ‘From’ name for outgoing email notifications 📧

The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. 🔐 Manage Notifications permission govern the visibility of this feature. Learn more about permissions. Agents have three options to choose from, namely; 1️⃣  Ca…

Identify SLA Breaches

Service Level Agreements breaches in your help desk system must be identified and solved quickly to ensure consistent performance of your help desk team. Learn how to create and manage SLAs here . Available in All Pricing Plans SLA breach information in Ticket List Page: Lookout for "Red Alert/Exclamation" SLA in…

Understanding Merge Fields in HappyFox 🔀

Merge Fields in HappyFox are used to provide dynamic content in the email responses sent to contacts. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus For example, you can configure your new ticket contact notification with merge fields (e.g {{subject}} is a merge field for the ticket's sub…

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