Service Level Agreements breaches in your help desk system must be identified and solved quickly to ensure consistent performance of your help desk team.
1. Login to your HappyFox account and navigate to your tickets page.
2.Here, to alert you of SLA breaches, HappyFox displays big red dots with an exclamation mark at the bottom right corner of a ticket summary.
3. Hovering over the alert shows you the number of SLA breaches on that ticket.