Service Level Agreements breaches in your help desk system must be identified and solved quickly to ensure consistent performance of your help desk team. Learn how to create and manage SLAs here.
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SLA breach information in Ticket List Page:
Lookout for "Red Alert/Exclamation" SLA indicator, which indicates that the ticket has breached one or more SLA(s).
SLA Breach update in Ticket Details Page:
Filter tickets which have breached at least one SLA: