How to create a Smart Rule in Service Desk?
Smart Rules in Service Desk provide an efficient way to automate tasks and streamline support operations. Smart Rules will help in automating administrative tasks within a support team, allowing agents to save time and focus on delivering quality customer support. This knowledge base explains the steps involved in c…
Reports: Smart Rules
With the Smart Rule Report, you can monitor the Smart Rules that require improvements and aim to deliver a refined automation-rich customer support experience. Available on Fantastic and above pricing plans Important Note: This article is about the new reimagined "Smart Rule Report". If you're looking for Hap…
Automatically Post Condition-based Notifications to Slack
You can leverage HappyFox's powerful automation suite - Smart Rules to post conditional notifications to different channels in your slack workspace. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Permission Alert 🔐: You would require "Manage Smart Rules" managerial permission to conf…
Add Subscribers to tickets automatically using Smart Rules
Subscribing an agent notifies the agent about every update on the ticket. Learn more about subscribers here . You can auto-subscribe specific agents to tickets using Smart Rules. Available on all Pricing Plans Steps to do this: 1. Go to Automate >> Smart Rules. 2. Click on Create a smart rule. 3. Under Notify…
Create and Manage Work Schedules
Work Schedules help you clearly define the work timings of your support team. You can have more than one Work Schedules configured, based on your team set up. You can then chose to include them in any SLAs or Smart Rules to exclude the nonworking hours when calculating time-based conditions. Available on all subscrip…
