Work Schedules help you clearly define the work timings of your support team. You can have more than one Work Schedules configured, based on your team set up. You can then chose to include them in any SLAs or Smart Rules to exclude the nonworking hours when calculating time-based conditions.
Available on all Pricing Plans.
Watch a feature Walkthrough 📽:
Go to Automate >> Work Schedules to manage Work Schedules.
Note: Page visibility is governed by a permission "Manage Work Schedules". If you are not able to see this, then contact your helpdesk administrator.
To know how Work Schedules work in HappyFox Classic, refer to the document attached.