Analyze Agent activity Analyze Agent Performance Analyze Response Stats Analyze your customer activity Create a Custom Report Create life cycle reports Custom TAT report using lifecycle reports HappyFox reports explained How To: Calculate ticket resolution time considering Business Hours (excluding non-working hours, weekends and holidays) How to set date range for Reports Measure SLA performance Reports: Agent Activity Reports: Custom Fields Reports: How to switch between color modes? Reports: Inflow Reports Permissions Explained Reports: Smart Rules What are Scheduled Reports? What does "Others" signify in Ticket Distribution of Reports section?