Reports
Most viewed articles
- HOWTO: Calculate ticket resolution time considering Business Hours (excluding non-working hours, weekends and holidays)
- HappyFox reports explained
- Custom TAT report using lifecycle reports
- What are Scheduled Reports?
- Create a Custom Report
- Analyze Agent activity
- Measure SLA performance
- Analyze Response Stats
- Create life cycle reports
- Analyze your customer activity
Articles
- Analyze Agent activity
- Analyze Agent Performance
- Analyze Response Stats
- Analyze your customer activity
- Create a Custom Report
- Create life cycle reports
- Custom TAT report using lifecycle reports
- HappyFox reports explained
- HOWTO: Calculate ticket resolution time considering Business Hours (excluding non-working hours, weekends and holidays)
- How to Filter Reports
- How to set date range for Reports
- Measure SLA performance
- Reports: Agent Activity
- Reports: Custom Fields
- Reports: How to switch between color modes?
- Reports: Inflow
- Reports Permissions Explained
- Reports: Smart Rules
- What are Scheduled Reports?
- What does "Others" signify in Ticket Distribution of Reports section?