Monitor ticketing related activities (Ticket Closure, Time Spent etc.) of Agents in your helpdesk system using "Agent Activity View" inside HappyFox Reports.
This Article pertains to "HappyFox Classic Reports". For the New and Re-Imagined "Agent Activity" report, Click here.
Available on all pricing plans.
Where to Locate "Agent Activity View"?
1. Login to your HappyFox helpdesk account and go to Reports (Classic) >> All Reports”.
2. Select the appropriate one from the list of available reports.
3. Scroll down to the Tabular View and click on the Agent Activity View icon.
Metrics Reported under "Agent Activity View":
To sort the data according to any of the parameters, click on the relevant column head. You can also export these values to CSV or MS Excel files by clicking on the respective button.
To know how "Agent Activity - Classic" Report functions in "HappyFox Classic", please refer to the document attached.