Monitor metrics that define your helpdesk performance (Average Time Spent, Average Response Time etc.) using "Agent Performance View" inside HappyFox Reports.
This Article pertains to "HappyFox Classic Reports".
Available in all pricing plans
Where to View the "Agent Performance View"?
1. Login to your HappyFox helpdesk account and go to Reports (Classic) >> All Reports”.
2. Select the appropriate one from the list of available reports.
3. Scroll down to the Tabular View and click on the Agent Performance View icon.
Metrics Reported under "Agent Performance View":
To sort the data by any one of the parameters, click on the relevant column head. You can also export these values as a CSV/Excel files by clicking on the respective links.