Analyze and benchmark your performance with respect to the Service Level Agreements (SLA) that you have created for your helpdesk customers through the "SLA Performance Report".
This Article pertains to "HappyFox Classic Reports".
Available on all pricing plans.
Where to locate "SLA Performance Reports"?
1. Login to your HappyFox helpdesk account and go to Reports (Classic) >> All Reports”.
2. Select the appropriate one from the list of available reports.
3. Scroll down to the "SLA Performance Report".
Metrics Reported under "SLA Performance Report":
100 - (Tickets Breached * 100 / Tickets Checked)
To sort the data according to any of the parameters, click on the relevant column head. You can also export these values to CSV or MS Excel files by clicking on the respective button.