**A report is a collection of _[pages][1]_. Any number of pages can be added to a report. Grouping of pages into reports makes sharing easier within and outside the organization. Reports help organize your pages and visualizations.** **How to create a new Report?** 1. **Log in to your HappyFox BI account and click…
The Ticket Distribution section in the Reports page, shows the number of tickets based on four criteria - Status, Priority, Assignee and Category. This information is viewable as pie charts. ![][1] Sometimes when there are many values under each distribution, an additional value called "**Others**" will appear. The …
Assets can be exported to spreadsheets in HappyFox help desk in a single click. Follow the below steps to export all the assets from a particular asset type. 1. Navigate to the **Asset Management** module. 2. From the Asset List page, click on **Export Assets** button. ![][1] ![][2] 1. Once the export file i…
Analyze and benchmark your performance with respect to the [Service Level Agreements (SLA) ][1]that you have created for your helpdesk customers through the "SLA Performance Report". > This Article pertains to "HappyFox Classic Reports". Available on all pricing plans. **Where to locate "SLA Performance Repo…