How to create a Smart Rule in Service Desk?
Smart Rules in Service Desk provide an efficient way to automate tasks and streamline support operations. Smart Rules will help in automating administrative tasks within a support team, allowing agents to save time and focus on delivering quality customer support. This knowledge base explains the steps involved in c…
How to create Canned Actions in Service Desk?
Canned Actions are predefined responses that can be used to provide quick and consistent replies in Service Desk. They help support teams save time and maintain consistency in their communication with the requesters. Leveraging the power of canned actions helps support teams save time, maintain consistency, and deli…
How to manage Work Schedules in Service Desk?
Work Schedules play a crucial role in defining the work timings of support teams in the Service Desk. By configuring work schedules, you can clearly establish the operational hours of your team and ensure accurate time-based calculations for SLAs or Smart Rules. This knowledge base provides instructions on creating …
