Accessing Knowledge Base from a Ticket Page
It is always a good idea to have quick access to your Knowledge Base articles when you are responding to customers. We have included an option to directly access your Knowledge Base from the ticket detail page and have also included an option to search through the KB to find the specific article that was being looked…
Search Knowledge Base for answers
The support issue you face might have got addressed already, and, in all probability, there could be one or more articles related to your issue in the Knowledge Base section. To locate relevant articles related to your support issues do the following: 1. Visit the Support Center's "Home page". 2. Enter the keywo…
Customize Knowledge Base Email Notifications
Knowledge Base(KB) notifications are email alerts that your agents receive when certain KB related events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Available on all subscription plans. What are the different Knowledge Base Notifications supported by Ha…
