How global search works in Service Desk?
The unified global search bar on the app header will allow you to search for incidents, service requests, problems, changes, releases and requesters within the Service desk right from anywhere within the application. * You can search using a keyword based on which search suggestions will be displayed in the dropd…
Search Knowledge Base for answers
The support issue you face might have got addressed already, and, in all probability, there could be one or more articles related to your issue in the Knowledge Base section. To locate relevant articles related to your support issues do the following: 1. Visit the Support Center's "Home page". 2. Enter the keywo…
