Responding to Tickets

Articles

• Accessing Knowledge Base from a Ticket Page
• Adding CC & BCC to Tickets
• Adding Ticket Reply
• Auto-populating CC recipients while adding an update
• Call Notes for Voice Channel Tickets
• Cc Alert for Email Channels in Ongoing Ticket Conversations
• Change writing direction while composing ticket replies.
• Edit Ticket Update
• How to add an agent reply without notifying the customer
• Insert Knowledge Base Articles in Ticket Replies
• Internal Collaboration via Private Notes
• Perform quick reply
• Ticket Sidebar in HappyFox Helpdesk
• Ticket Update Tabs in HappyFox New
• Update tickets with inline images
• Using Canned Actions