Just like email clients, you can copy additional recipients using CC & BCC while replying to a ticket. You can manually add these recipients or configure HappyFox to automatically include existing recipients.
Watch a Feature Walkthrough 📽:
Adding Cc and Bcc in New ticket Form:
Adding Cc and Bcc in Ticket Update:
The addresses that are given in the Cc field at the time of creating a ticket will be retained and will be available every time you respond to the ticket, thus avoiding the hassle of having to type in the email addresses each time. To know more, Click here.
The email ID(s) will automatically be added as Bcc in email notifications sent for new ticket, ticket reply, smart rule, and forward ticket.
To set this navigate to Manage > Account Settings > Auto-Bcc