Articles containing tag "KB Sidebar"
Accessing Knowledge Base from a Ticket Page
It is always a good idea to have quick access to your Knowledge Base articles when you are responding to customers. e have included an option to directly access your Knowledge Base from the ticket detail page and have also included an option to search through the KB to find the specific article that was being looked fo...
New Ticket Form for Agents
There are multitudes of ways in which a ticket can be created in HappyFox. This article explains how an agent can raise a ticket on behalf of the customer from the Agent Portal with the customer's name as the 'raised by'. 1. Log-in to your Agent portal. 2. Click on '+' next to the search bar and the new ticket fo...