Filling required-on-complete fields from ticket details page side bar
HappyFox allows you to create custom fields and also mark them as ' Required-on-Ticket-Completion '. Such fields should be updated with information before closing the tickets. Applicable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus When a ticket is moved to a status of 'Completed' behavior , the…
Accessing Knowledge Base from a Ticket Page
It is always a good idea to have quick access to your Knowledge Base articles when you are responding to customers. We have included an option to directly access your Knowledge Base from the ticket detail page and have also included an option to search through the KB to find the specific article that was being looked…
