Channel Specific Email Notifications
In HappyFox, certain email notifications can be customized to be sent only when tickets are created from specific channels. Available on all subscription plans. List of notifications that can be customized channel-wise: * New Ticket Auto-Responder. * Contact Account invite. * Agent New Ticket. * Agent New Reply.…
Customize Agent Email Notifications
Agent notifications are email alerts that your help desk agents receive when certain events happen on your help desk. These notifications are sent to the email address linked to your agent's profile. Available on all subscription plans. What are the different Agent Notifications supported by HappyFox? * Agent new t…
