Channel Specific Email Notifications

In HappyFox, certain email notifications can be customized to be sent only when tickets are created from specific channels.

Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus

List of notifications that can be customized channel-wise:

Configuring Channel-Specific notifications:

  • Log in to HappyFox as an agent.
  • Navigate to Manage >> Notifications from the module switcher.
  • Click on the desired notification (Choose from the list above).
  • Click on "Templates" tab and navigate to the desired ticket template (or create a new one).
  • Scroll down to "Template Options" Settings.
  • In the "Apply when the ticket is created using" dropdown, specify the list of channels for which this notification should be triggered.
  • Save the notification template.
  • Switch back to the "Manage Notifications" tab, and specify values for "Template in Use" for the various categories listed.