In HappyFox, certain email notifications can be customized to be sent only when tickets are created from specific channels.

Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus

List of notifications that can be customized channel-wise:

• New Ticket Auto-Responder.
• Contact Account invite.
• Agent New Ticket.
• Agent New Reply.

Configuring Channel-Specific notifications:

• Log in to HappyFox as an agent.
• Navigate to Manage >> Notifications from the module switcher.
• Click on the desired notification (Choose from the list above).
• Click on "Templates" tab and navigate to the desired ticket template (or create a new one).
• Scroll down to "Template Options" Settings.
• In the "Apply when the ticket is created using" dropdown, specify the list of channels for which this notification should be triggered.
  • Current List of applicable channels: Email, Admin Panel, Contact Panel, Embeddable Widget, API, Facebook, RingCentral, Aircall, Support Widget, Support Center, Twitter Mentions, Twitter Direct Messages, Scheduled tickets.
• Save the notification template.
• Switch back to the "Manage Notifications" tab, and specify values for "Template in Use" for the various categories listed.