Customizing the ‘From’ name for outgoing email notifications 📧
The purpose of this feature is to allow the agents to be able to toggle the name displayed in the email notification(s), sent to the contact from HappyFox. 🔐 Manage Notifications permission govern the visibility of this feature. Learn more about permissions. Agents have three options to choose from, namely; 1️⃣ Ca…
How to configure an outgoing SMTP for a Category?
Note: Instructions mentioned here are no longer applicable to any HappyFox help-desk account and this article is no longer monitored. For updated instructions please refer the updated article By default all outbound emails are sent via HappyFox mail-servers. You can use your own email server to send replies and othe…
Using SPF records to aid proper e-mail delivery
If you are using your own domain as a From Address in HappyFox with or without your own SMTP credentials , you should set up an SPF record with your e-mail domain registrar to ensure proper delivery of emails. Sender Policy Framework ( SPF ) is an email validation protocol designed to allow receiving mail e…
How to configure an Office 365 SMTP Relay Connector
HappyFox allows sending outgoing emails through your own mail server's SMTP. However, when using Office 365, you may have to configure an SMTP relay on your mail server's end for it work correctly. Follow the below steps to set this up: Step 1 : Log in to your Office 365 tenant, open the Exchange Admin center …
