Notifications are emails sent out to agents/contacts about different updates made within the ticketing system. Following notifications can be enabled/disabled.
Note: System and Forum notifications cannot be disabled.
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This disables emails being sent out for the event. For example, if Contacts >> Ticket reply notification is disabled completely, then contacts will stop receiving emails on all the replies sent across the app.
Note: Only agents with “Manage Notifications” permission can view and perform the below changes.
This disables notification emails for specific category.
From the same page shown above, use the toggle beside each category to set the status at category level.
If you are using HappyFox Classic version, refer to the attached document.