Seeing Recipient address rejected email
When a HappyFox account is deleted, the associated forwarding email ID of that account is also deleted. It is your responsibility to maintain and remove the forwarding rule from all the mailboxes that were added as categories on your HappyFox account. This needs to be done on your mail hosting service. If the f…
Redirect emails sent to personal (or non-category) email IDs
HappyFox mail accepts emails redirected from other mail clients. This is useful when you have to preserve the original sender of the email. What is a redirected email? In case of forwarded emails, the email ID of the forwarder will be set as the client email in the ticket. But in cases of redirected emails, the ori…
MS Office 365 SMTP setup for Email Channels
When configuring email channels, for all the outgoing emails from HappyFox, you can either choose to use HappyFox email server or you can configure Microsoft Office365 email server using SMTP. Setting up SMTP for a channel ensures that the email transactions happen in the configured email server. Steps to configur…
Threading Without Ticket ID in the Subject Line
Introduction: This feature facilitates threading of tickets and its updates without the need of having ticket ID in the subject line. Current behaviour requires ticket ID to be present in the subject line. Note : This is applicable in all the pricing plans. The threading of the tickets can now be achieved in two w…
Understanding Merge Fields in HappyFox 🔀
Merge Fields in HappyFox are used to provide dynamic content in the email responses sent to contacts. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus For example, you can configure your new ticket contact notification with merge fields (e.g {{subject}} is a merge field for the ticket's sub…
