Changing Ticket Subject through Email Replies
Agents and Contacts can change the ticket's subject through the replies they compose from their mail system. The changes made to the ticket subject are reflected in HappyFox across all areas. There is a category level setting governing this feature. Agents can toggle this feature ON/OFF for the different categorie…
Threading Without Ticket ID in the Subject Line
Introduction: This feature facilitates threading of tickets and its updates without the need of having ticket ID in the subject line. Current behaviour requires ticket ID to be present in the subject line. Note : This is applicable in all the pricing plans. The threading of the tickets can now be achieved in two w…
