Articles containing tag "priority"
Manage Priorities
Priorities are used to indicate the importance/urgency of the ticket. These priorities can be customized according to your organizational conventions. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus **Watch a Feature Walkthrough 📽:** ## Add Priority 1. Navigate to **Manage...
Quick Ticket Actions on Tickets
This article contains steps on how to change Ticket Properties from a ticket detail page. **Watch a Feature Walkthrough 📽:** The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways ...