Articles containing tag "priority"
Manage Priorities
Priorities are used to indicate the importance/urgency of the ticket. These priorities can be customized according to your organizational conventions. ## Add Priority 1. Navigate to **Manage >> Priorities** from the module switcher. > Note: Only agents with "Manage Priorities" permission can view this section und...
Quick Ticket Actions
This article contains steps on how to change Ticket Properties from a ticket detail page. The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in which these properties can be...