How to setup and verify DKIM for email channels?
What is DKIM? DKIM - DomainKeys Identified Mail, is an email authentication method used to verify the authenticity and integrity of email messages. It operates by adding a digital signature to the email's header, which can be checked by the recipient's email server. * DKIM signatures provide a way to verify that a…
Reports: Inflow
The Inflow report is all about how tickets are created in your help-desk. This report breaks down ticket creation by category (including categories that have been deleted) and channel so that you can monitor their respective ticket-count for the selectable period in the past. More importantly, you can also use this r…
How to set up an email channel in HelpDesk?
Emails channel in HappyFox lets you convert the incoming emails to your email ID as HappyFox tickets. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus ✖️ Basic ✔️ Team ✔️ Pro ✔️ Enterprise PRO Setting up an email channel has 3 parts as listed below * Create an email channel in HappyF…
