How to remove your account URL from outgoing email information?
Have you noticed your outgoing emails/updates to your customers, include your HappyFox account's URL along with your category's email address? If yes, you're probably wondering how to get rid of it. This is the one we're talking about: It also shows up here: This information will only be displayed in the Gma…
Difference between General Outgoing Email and Category Outgoing Email Settings
If you've begun using HappyFox for a while now, you may have noticed settings for outgoing email in two different sections of your account. One can be found under Manage >> Account Settings Settings >> Email & Ticketing Settings and the other appears in a category's configuration under Manage >> Categories. General…
How to configure an outgoing SMTP for a Category?
You can use your own email server to send replies on tickets. This can configured under the category's settings. Note: If your HappyFox account has Channels, please refer this article for the same steps: The steps to do this are as outlined below: Step 1: Navigate to Manage >> Categories and click edi…
How to configure an Office 365 SMTP Relay Connector
HappyFox allows sending outgoing emails through your own mail server's SMTP. However, when using Office 365, you may have to configure an SMTP relay on your mail server's end for it work correctly. Follow the below steps to set this up: Step 1 : Log in to your Office 365 tenant, open the Exchange Admin center …
