Difference between General Outgoing Email and Category Outgoing Email Settings
If you've begun using HappyFox for a while now, you may have noticed settings for outgoing email in two different sections of your account. One can be found under Manage >> Account Settings Settings >> Email & Ticketing Settings and the other appears in a category's configuration under Manage >> Categories. General…
How to configure an outgoing SMTP for a Category?
Note: Instructions mentioned here are no longer applicable to any HappyFox help-desk account and this article is no longer monitored. For updated instructions please refer the updated article By default all outbound emails are sent via HappyFox mail-servers. You can use your own email server to send replies and othe…
How to configure an Office 365 SMTP Relay Connector
HappyFox allows sending outgoing emails through your own mail server's SMTP. However, when using Office 365, you may have to configure an SMTP relay on your mail server's end for it work correctly. Follow the below steps to set this up: Step 1 : Log in to your Office 365 tenant, open the Exchange Admin center …
