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Home > HappyFox Help Desk > Working with Tickets > Perform Ticket Actions > Send Notifications to agents through @mentions
Send Notifications to agents through @mentions

Agents can now @mention other agents in private notes so that they will be notified when mentioned. Only agents belonging to the ticket's category are available for mentioning.

 

Note: @mentioning other agents only alerts them about the specific private note. Those agents will not be automatically added as subscribers.

 

A Quick walkthrough:

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