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Change contact for multiple tickets
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HappyFox now lets you change the contact of multiple tickets through bulk actions. This action can be performed only by agents having “Change ticket contact” permission.


Steps to follow

  1. From the ticket list page, choose the required set of tickets for which you want to change the contact.

  2. On selection, the bulk action top band gets displayed as shown below with the option to “Change contact”.

  1. Click on “change contact” and search for the contact to which you want to change and hit “Change”

  1. Contacts for the selected tickets will now get updated with the above contact.

  2. If the contact does not exists, type in the name and “Hit Enter” to create a new contact.

  1. A new contact gets created and the selected tickets are updated with the newly created contact.

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