Change contact for multiple tickets
HappyFox now lets you change the contact of multiple tickets through bulk actions. This action can be performed only by agents having “Change ticket contact” permission. Steps to follow * From the ticket list page, choose the required set of tickets for which you want to change the contact. * On selection, the …
Move tickets between Categories
HappyFox converts emails coming into a given mailbox as tickets belonging to a category. You can also move tickets from one category into another. Watch a Feature Walkthrough 📽: Steps to change a ticket's category: * First, log in to your HappyFox account and navigate to your tickets page. * For the ticket you…
Perform Bulk Actions on Tickets
Bulk Editing allows users to change the ticket properties of multiple tickets at once. It also includes actions such as mass delete, reply, and print. Available on all subscription plans. Bulk Editing Permissions: There are two ticket-level permissions that restrict the agent's limit on the number of bulk edi…
