Using Bulk actions, one can perform mass re-assignment of the tickets assigned to Agent A to Agent B. Learn more about bulk editing [here][1]. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus **To re-assign tickets to a different agent, do the following:** * In the ticket list p…
Bulk Editing allows users to change the **ticket properties** of multiple tickets at once. It also includes **actions** such as mass delete, reply, and print. > Available on all pricing plans. **Bulk Editing Permissions:** There are two **ticket-level **[permissions][1] that restrict the agent's limit on the number…