Bulk re-assign tickets to a different agent
Using Bulk actions, one can perform mass re-assignment of the tickets assigned to Agent A to Agent B. Learn more about bulk editing here . Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus To re-assign tickets to a different agent, do the following: * In the ticket list page do a filter…
Perform Bulk Actions on Tickets
Bulk Editing allows users to change the ticket properties of multiple tickets at once. It also includes actions such as mass delete, reply, and print. Available on all subscription plans. Bulk Editing Permissions: There are two ticket-level permissions that restrict the agent's limit on the number of bulk edi…
