How to delete tickets in bulk?
HappyFox offers a built-in bulk action module to perform bulk deletion of tickets at a time. Any agent whose role has following permissions enabled can perform this action. Go to the any ticket queue, set the filter based on your requirements and select the queue using the radio button. Upon selection, you wil…
Performing Bulk Actions on Service Requests
Bulk actions enable agents to efficiently perform the same action on multiple Service Request at once. This article provides step-by-step instructions for performing bulk actions directly from the service request listing page. Permission Requirements for Bulk Action: To perform bulk actions, agents must have the ap…
Performing Bulk Actions on Incidents
Bulk actions enable agents to efficiently perform the same action on multiple incidents at once. This article provides step-by-step instructions for performing bulk actions directly from the incident listing page. Permission Requirements for Bulk Action: To perform bulk actions, agents must have the appropriate tea…
How to initiate bulk action over incidents?
Bulk actions are useful to support agents in cases where the agent will have to perform the same action on multiple incidents. How to initiate bulk action over incidents? * Once you choose more than one incident from the listing page the bulk editing action bar will be displayed on the top of the page. * Also, …
