Performing Bulk Actions on Incidents
Bulk actions enable agents to efficiently perform the same action on multiple incidents at once. This article provides step-by-step instructions for performing bulk actions directly from the incident listing page. Permission Requirements for Bulk Action: To perform bulk actions, agents must have the appropriate tea…
Ticket Preferences - Customer Support Portal
HappyFox has now added an additional feature, which lets the customers to view the due date, assignee and time spent on the ticket from the customer portal. To enable the visibility of due date, assignee and time spent to the customers. 1. Log-in to the Staff Portal. 2. Navigate to Manage -> General -> Support Ce…
Quick Ticket Actions on Tickets
This article contains steps on how to change Ticket Properties from a ticket detail page. Watch a Feature Walkthrough 📽: The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in which t…
Bulk re-assign tickets to a different agent
Using Bulk actions, one can perform mass re-assignment of the tickets assigned to Agent A to Agent B. Learn more about bulk editing here . Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus To re-assign tickets to a different agent, do the following: * In the ticket list page do a filter…
