Multi-lingual Statuses
HappyFox offers the ability to have the same statuses translated into different languages. Existing status names and their description can be translated into one/many of the currently supported agent portal languages. These translated statuses would be visible elsewhere in the agent portal as well as in the contact …
Quick Ticket Actions on Tickets
This article contains steps on how to change Ticket Properties from a ticket detail page. Watch a Feature Walkthrough 📽: The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in which t…
Manage Statuses
Statuses are used to indicate the stage at which the ticket is present right now in the whole ticket life cycle. These statuses can be customized according to your business workflow. Applicable for all plans Watch a Feature Walkthrough 📽: Add Status * Navigate to Manage >> Statuses from the module switcher. No…
