Track Time Spent on Tickets in Seconds in HappyFox Helpdesk
We’re excited to introduce a new feature designed to enhance agent productivity tracking and improve operational efficiency in our HappyFox Help Desk. You can now track the time agents spend on a ticket in seconds, providing more detailed and accurate reporting of agent activity. Enhanced Time Tracking Granular Tim…
Configure Harvest Integration with HappyFox
Harvest is a web-based time tracking software designed for businesses and individuals who need to track their time and manage projects. Harvest offers a range of features, including the ability to track time through multiple devices and platforms like HappyFox help desk. The integration between Harvest and the Agent…
Automatically start timer when an agent opens a ticket
The time spent by an agent on a ticket can be measured from the instant an agent opens a ticket. An automatic timer will appear in the footer of the ticket details page. Note: This feature is available only on the version of accounts that have Main Menu > Channels The timer inside the ticket reply editor w…
Ticket Visibility Preferences for Contacts
HappyFox offers you to choose what information you would like to let your contact view on their contact portal. Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus To Customize Ticket Visibility Preferences for Contacts, Navigate to Manage >> Account Settings >> Support Center Setting…
Ticket Preferences - Customer Support Portal
HappyFox has now added an additional feature, which lets the customers to view the due date, assignee and time spent on the ticket from the customer portal. To enable the visibility of due date, assignee and time spent to the customers. 1. Log-in to the Staff Portal. 2. Navigate to Manage -> General -> Support Ce…
How to reduce the Time Spent that was added in a ticket?
Adding time spent on an update can either be done manually or through the auto-timer function . Sometimes, you may inadvertently have an incorrect number of minutes added as the time spent for a particular update. You may adjust it by subtracting the respective number of minutes from the total time spent. Let's …
Enabling Auto-Timer for Time Spent on Tickets
The "auto-timer" feature for " Time Spent " option helps in starting a timer that automatically calculates the time spent for a ticket update. Available on all subscription plans. Steps to Enable "Auto-Timer": 1. To enable the "Auto-Timer" option, go to "Manage >> Categories". You will be able to enable the option w…
Keeping track of time spent on tickets
Time Spent feature on HappyFox allows agents to log time spent while working on support tickets. Available on all pricing plans. Adding time spent on tickets: * Agents can add time spent on a ticket for every ticket reply or a private note added. * The time spent on a ticket is the cumulative value of all the in…
