Time Spent feature on HappyFox allows agents to log time spent while working on support tickets.
Available on all pricing plans.
Adding time spent on tickets:
Note: You can enable the Auto-timer for time tracking to automatically start tracking time. Click here to know more.
Viewing Time Spent by Agents on Tickets:
Making Time Spent Addition Mandatory:
You can set adding time spent mandatory for each ticket reply / private note. This restriction can be configured at per category level. Steps to enable this feature:
Enabling Time Spent by agents visible to contacts:
If needed, the time spent on tickets by agents can be shared with the contacts associated with those tickets. Steps to enable this feature:
Reporting on Time Spent:
If you would like to track the time your agents spend on tickets, you can generate reports, and analyze the time spent by agents. Click here to know more.