Articles containing tag "add time spent"
Keeping track of time spent on tickets
Time Spent feature on HappyFox allows agents to log time spent while working on support tickets. > Available on all pricing plans. **Adding time spent on tickets:** * Agents can add time spent on a ticket for every ticket reply or a private note added. * The time spent on a ticket is the cumulative value of all ...
How to reduce the Time Spent that was added in a ticket?
Adding time spent on an update can either be done [manually][1] or through the [auto-timer function][2]. Sometimes, you may inadvertently have an incorrect number of minutes added as the time spent for a particular update. You may adjust it by subtracting the respective number of minutes from the total time spent. Le...