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Home > Working with Tickets > Ticket View Layouts > Ticket Visibility Preferences for Contacts
Ticket Visibility Preferences for Contacts

HappyFox offers you to choose what information you would like to let your contact view on their contact portal. 

Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus

To Customize Ticket Visibility Preferences for Contacts,

Navigate to Manage >> Account Settings >>  Support Center Settings. Scroll down to Ticket preferences and tick against the desired checkbox:

Once the option is enabled, on the contact portal it will appear as follows (In this case, time spent is shown to contact): 

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