Compact view mode in HappyFox is an alternate layout for agents to visualize a larger list of tickets in a tabular fashion.
Compact view is available on all pricing plans
Advantages of Compact view:
Steps to enable compact view:
Note: View ticket preferences changes are configurable at per agent level.
Compact view has two field layout options:
The default view shows few of the most important fields as columns:
Note: The order and fields of default view of compact view mode cannot be changed. To customize your compact view mode, choose "Custom View" as shown below.
The custom view allows you to customize the columns represented and also determine their order.
Custom view also allows agents to add "Ticket Custom Fields" and "Contact Custom Fields" to the list of columns to be represented in compact view mode.
Steps to customize Compact view:
Click the view mode toggle on the top left.
Select Custom View.
Select/De-Select the fields you want to add/remove to/from the compact view.
Drag the individual fields to reflect their order in columns.
Note: Subject field cannot be removed from the list
Ticket Details/Quick Preview Navigation:
In addition to these columns, there are the following options provided:
To know how to set Compact View mode in HappyFox Classic, refer to the document attached or watch the video below: