Automatically start timer when an agent opens a ticket
The time spent by an agent on a ticket can be measured from the instant an agent opens a ticket. An automatic timer will appear in the footer of the ticket details page. Note: This feature is available only on the version of accounts that have Main Menu > Channels The timer inside the ticket reply editor w…
Enabling Auto-Timer for Time Spent on Tickets
The "auto-timer" feature for " Time Spent " option helps in starting a timer that automatically calculates the time spent for a ticket update. Available on all subscription plans. Steps to Enable "Auto-Timer": 1. To enable the "Auto-Timer" option, go to "Manage >> Categories". You will be able to enable the option w…
