Using Bulk actions, one can perform mass re-assignment of the tickets assigned to Agent A to Agent B. Learn more about bulk editing here.
Applicable Plans: ✔️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️Enterprise Plus
To re-assign tickets to a different agent, do the following:
- In the ticket list page do a filter based on Assignee to filter all the tickets belonging to the agent whose tickets needs to be assigned. You can also do a custom filter/queue to select a subset of the tickets.
- Select the displayed tickets that you want to reassign, click "Assignee" and choose the appropriate agent name.
- Click "Update" to confirm the bulk ticket assignment.