Bulk re-assign tickets to a different agent

Using Bulk actions, one can perform mass re-assignment of the tickets assigned to Agent A to Agent B. Learn more about bulk editing here

Applicable Plans:  โœ”๏ธ Mighty โœ”๏ธ Fantastic โœ”๏ธ Enterprise โœ”๏ธEnterprise Plus

To re-assign tickets to a different agent, do the following:

  • In the ticket list page do a filter based on Assignee to filter all the tickets belonging to the agent whose tickets needs to be assigned. You can also do a custom filter/queue to select a subset of the tickets.
  • Select the displayed tickets that you want to reassign, click "Assignee" and choose the appropriate agent name.
  • Click "Update" to confirm the bulk ticket assignment.

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  • 29-Jan-2019