This article contains steps on how to change Ticket Properties from a ticket detail page. **Watch a Feature Walkthrough 📽:** The ticket properties that can be changed from the ticket detail page are as follows: * Ticket Status * Assignee * Category * Due Date * Priority There are basically two ways in wh…
HappyFox allows you to modify ticket properties such as [status][1], [priority][2] and [assignee][3] while responding to tickets via email. **How to modify Ticket properties:** Add **@@set** and specify the action you wish to perform and then end with **@@**. Remember to type this before your reply message in your e…